Two inboxes, one queue, and an AI that reads it all
Switchboard X merges email and WhatsApp into a single working surface: one queue, one client timeline, and an AI layer that summarises, tags, prioritises and drafts before you open a thread.
Interface in development. Names, messages and figures are sample data, not real clients or measured results.
A number and an address become one person
Identity matching runs on phone number, address, signature and the content of the conversation itself. When it isn't certain, it asks you instead of guessing.
What the AI does before you open a thread
Thread and account digests
Six weeks across two channels reduced to what was agreed, what changed and what is still owed.
Replies in your voice
Written from your past answers, your price list and your documents — never from a generic template.
Intent and priority
Every message tagged — enquiry, quote change, complaint, invoice — and ordered by what costs you most to leave.
Details lifted out of chat
Addresses, dates, quantities and order numbers parsed into the record instead of typed into it.
Translate both ways
Read what arrived in the sender's language, answer in yours, send in theirs.
Promises and silences
Commitments you made in passing become tracked follow-ups; threads going cold surface before the client chases.
Ask your own history
“What did we quote Peterson in March?” answered from the threads, with the message it came from.
Sentiment and escalation
A conversation turning sour is flagged to an owner rather than answered by a bot.
Monday morning brief
One message with the week's open threads, won work and anything waiting on a decision from you.
The AI drafts. A person always sends.
Autonomous replies are off until you switch them on, case by case — out-of-hours acknowledgements, delivery status, opening hours. Everything else waits for a human.
Try it with your own two inboxes
Pilot teams connect one WhatsApp number and one shared mailbox, and we sit with them through the first week. Small batches, so tell us roughly how much you handle a day.
No card, no demo gauntlet. The same small team reads every request.