1. If you messaged a business that uses Switchboard
Your messages are held on behalf of that business. The quickest route is to ask the business directly; it can have them removed. You can also write to us, and we will pass the request on and confirm when it is done.
Email contact@droidmindsinc.ca with the subject “Switchboard data deletion”, the phone number you messaged from, and the name of the business. We will reply within two working days.
2. If your business uses Switchboard
An account owner can ask for all of the business’s data, or one client’s, to be deleted by emailing contact@droidmindsinc.ca from the address on the account. We confirm the request with you before anything is removed.
3. What is deleted, and when
We delete the messages, attachments, phone numbers, profile names, delivery receipts and client records covered by the request within 30 days, and confirm by email once it is done.
Without any request, Switchboard deletes every message and attachment one year after it was received. Messages already delivered to WhatsApp are also held by Meta under its own policies, and remain on the phones they were sent to.
4. Anything else we hold
For data from this website, such as a waitlist sign-up or an email to us, the same address works: contact@droidmindsinc.ca. See the Privacy Policy for everything we collect.