At DROID MINDS INC. (“Droid Minds”), our premise is simple: you should not have to surrender your operational privacy or your clients' trust to take advantage of modern automation and AI.
Last updated: October 2026 · DROID MINDS INC., Ontario, Canada
We build systems that run in your accounts, on your infrastructure, or in Canadian hosted regions whenever available. All data at rest is encrypted, and all transmissions require modern TLS.
We provide clean, functional exports for every build so that your business is never locked into an opaque format.
Neither your business messages, your client profiles, nor your financial receipts are ever used to train shared or public AI models. When we call LLM provider APIs (such as OpenAI, Anthropic, or local inference engines), we use enterprise API terms with explicit zero-data-retention for training.
When you contact us or join a product waitlist, we only collect what you voluntarily provide: your name, work email, and a brief description of your project or inquiry.
We use this solely to reply to you directly, schedule your scoping call, or allocate your pilot batch. We do not sell, rent, or trade email addresses to anyone.
Products like our Home Assistant server builds run entirely on hardware located inside your premises. Device states, camera streams, and automation rules never leave your building unless you explicitly enable private remote tunnels.
Similarly, Margin, our personal finance assistant, is designed with local-first parsing so you remain in total custody of your statements.
Switchboard connects a business's WhatsApp number to a ticket queue through Meta's official WhatsApp Business Platform. The business is our customer; the people who message it are its clients. We process their data on the business's behalf and only to run the service.
What we store: the messages sent to and from the business's WhatsApp number, the photos, documents and voice notes attached to them, the sender's phone number and WhatsApp profile name, delivery and read receipts, the client records the business imports, and a log of which staff member did what.
Where it lives: on Amazon Web Services in the Canada (Central) region, Montréal, encrypted at rest and in transit. Messages pass through Meta's WhatsApp servers on their way to us, which may be outside Canada and are governed by Meta's own terms.
Who can see it: only the business's own staff, after signing in, and Droid Minds when the business asks us for support. Switchboard does not use AI: no message is read by a model, and none is used to train one. We never sell it, share it for advertising, or send a message without a person pressing Send.
How long: messages and their attachments are deleted one year after they were received, unless the business asks for earlier deletion. See Data deletion for how to ask.
Under Canadian privacy law (PIPEDA) and standard business ethics, you have the right to request a copy of any personal data we hold about you or ask for its permanent deletion.
To exercise these rights, simply email us at contact@droidmindsinc.ca. We respond to all privacy inquiries within two working days. The steps for Switchboard data are on the Data deletion page.